Privacy Policy

1. Introduction

Lianpak is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, subscribe to our newsletter, or use any of our services.

In this policy:

“We”, “Us”, “Our” or “Lianpak” refers to Lianpak
“You” or “Customer” refers to any visitor, customer or user of our website.
“Website” refers to www.lianpak.com.

By using our Website, you agree to the practices described in this Privacy Policy.

2. Information We May Collect

We may collect and process the following information:

Information You Provide to Us

This may include:

Your name
Billing and delivery address
Email address
Telephone number
Order details
Account registration details
Messages or enquiries sent to us
Newsletter subscription details

If you place an order, payment information may be processed securely by our payment provider. We do not directly store your full credit or debit card details.

Information Collected Automatically

When you visit our Website, we may automatically collect technical information such as:

IP address
Browser type and version
Device information
Operating system
Time zone setting
Pages visited
Products viewed or searched
Time spent on pages
Website navigation behaviour
Referring websites or search terms

This information helps us improve our Website, customer experience, security and marketing performance.

Information from Third Parties

We may receive information from third-party service providers, including:

Payment providers
Delivery couriers
Marketplace platforms
Analytics providers
Advertising platforms
Customer service or order management systems

This information is used only where necessary to process orders, provide customer service, improve our services, or comply with legal obligations.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your order
Arrange delivery or collection
Send order confirmations and dispatch updates
Respond to customer service enquiries
Manage returns, refunds or complaints
Improve our Website and shopping experience
Detect fraud or unauthorised activity
Maintain business records
Comply with legal, tax and accounting requirements
Send marketing emails where you have opted in
Request feedback or reviews about our products or service

We will only use your personal information where we have a lawful basis to do so.

4. Marketing Emails

You will only receive marketing emails from us if you have chosen to subscribe to our newsletter or otherwise agreed to receive marketing communications.

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly at info@lianpak.co.uk

We may still send non-marketing emails relating to your order, delivery, account, customer service enquiry, or legal obligations.

5. Cookies

Our Website uses cookies and similar technologies to improve your browsing experience, analyse Website traffic, remember preferences, and support advertising or remarketing activities.

Cookies may be used for:

Website functionality
Basket and checkout operation
Analytics
Performance monitoring
Advertising and remarketing
Security

You can control or disable cookies through your browser settings. However, some parts of the Website may not function properly without cookies.

Please refer to our Cookie Policy for more information.

6. Google Analytics and Website Analytics

We may use analytics services such as Google Analytics to understand how visitors use our Website.

These services may collect information such as:

Pages visited
Time spent on the Website
Device and browser type
Approximate location
Traffic source

This information helps us improve our Website, products and customer experience.

7. Payment Providers

When you make a payment through our Website, your payment details are processed securely by third-party payment providers.

We do not store your full card details on our own systems.

Payment providers may process your information for payment authorisation, fraud prevention, refund processing and compliance purposes.

8. Delivery Couriers and Fulfilment Partners

To deliver your order, we may share necessary information with couriers or fulfilment partners, including:

Name
Delivery address
Email address
Telephone number
Order reference
Parcel or pallet details

This information is shared only for the purpose of completing delivery.

9. Customer Service and Order Management

We may use third-party systems to help manage orders, emails, customer service enquiries and dispatch information.

Information stored in these systems is used only for business operations, order processing, customer support and record keeping.

10. Sharing Your Information

We may share your personal information with:

Payment providers
Delivery couriers
Website hosting providers
IT and security providers
Order management software providers
Email and customer service platforms
Accountants, legal advisers or professional service providers
Government, tax, law enforcement or regulatory authorities where required by law

We do not sell your personal information to third parties.

11. International Data Transfers

Some of our service providers may process or store data outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information, including:

Secure website connections
Restricted access to customer records
Password-protected systems
Secure payment processing
Staff access limited to business needs
Regular review of data access and security procedures

However, no method of online transmission is completely secure, and we cannot guarantee absolute security of information sent over the internet.

13. How Long We Keep Your Information

We will keep your personal information only for as long as necessary, including for:

Order fulfilment
Customer service
Warranty or product support
Accounting and tax records
Legal and regulatory obligations
Fraud prevention
Business record keeping

When information is no longer needed, we will securely delete or anonymise it where appropriate.

14. Your Rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain types of processing
Request restriction of processing
Request transfer of your data
Withdraw marketing consent at any time
Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact us at:

info@lianpak.co.uk

We may need to verify your identity before processing your request.

15. Third-Party Links

Our Website may contain links to third-party websites, social media pages, marketplaces or partner websites.

We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing personal information.

16. Product Reviews and Feedback

After placing an order, we may contact you to request feedback about your purchase or shopping experience.

These messages are used to improve our products and services and are not considered marketing emails unless they include promotional content.

17. Business Transfers

If our business, assets or Website are sold, merged, transferred or reorganised, customer information may be transferred as part of that business transaction.

Where required, we will take reasonable steps to ensure your personal information remains protected.