Customer Service & Returns Policy
Customer Service & Returns Policy
Customer Service
At Lianpak, we are committed to providing friendly, efficient and reliable customer support.
If you have any questions regarding your order, products, delivery, or returns, our Customer Service Team will be happy to assist you.
Contact Details
Email: info@lianpak.co.uk
Our team aims to respond to all enquiries as quickly as possible during normal business hours.
If you wish to cancel an order, we strongly recommend contacting us by telephone as soon as possible. While we monitor emails regularly, we cannot guarantee cancellation requests sent by email will be received before dispatch.
Returns Policy
We want you to be completely satisfied with your purchase from Lianpak.
If you wish to return an item, you may do so within 14 days of delivery, provided the goods are unused, unopened, and in their original condition suitable for resale.
Once the returned goods have been received and inspected, an appropriate refund will be processed for the product value only. Original delivery charges are non-refundable unless the return is due to our error or a faulty product.
Please note:
- Returned items must be unused and in resalable condition.
- We reserve the right to refuse returns where packaging has been damaged, heavily marked, opened, or altered.
- Return shipping costs are the responsibility of the customer unless the goods are faulty or incorrectly supplied.
- Customers may use their preferred courier service for returns.
For larger or palletised orders, collection charges may apply depending on the size, weight, and location of the shipment. Any applicable collection cost will always be kept to the minimum possible amount.
Once your return has been received and approved, we will confirm by email and arrange your refund promptly.
Faulty, Damaged or Incorrect Items
In the unlikely event that your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A brief description of the issue
- Photographs where possible
As a UK manufacturer and supplier, we take product quality seriously and will work quickly to resolve any issue. Where appropriate, we may offer:
- A replacement product
- A partial or full refund
- Collection of faulty goods
- Addition of replacement items to your next order
Our goal is always to provide a fair and practical solution for our customers.
Our Commitment
As a British manufacturer using locally recycled materials, Lianpak values long-term customer relationships and responsible service.
If you experience any issue with your order, simply contact us and our team will do our best to help resolve it quickly and professionally.